Returns

8.1 For refunds and exchanges you must notify us by email onlineshop@ifmgroup.co.uk or by calling 01205 480460 within 12 days of receiving you order. Goods must then be returned unused and unworn with all original bags and tags attached within 30 days of your delivery. Once the goods have been accepted back into stock, we will issue you with your exchange or refund. Returns can take up to 10 working days to be processed and a further time for the refund to appear back on your original method of payment.

8.2 Goods must be returned in the manner that they were sent to you, if you are unable to use the original packaging please ensure that all packaging you use to return your items is of a sufficiently suitable standard as not to cause any damage to the goods. Irelands will not refund goods that are returned in an unsatisfactory condition and it is your responsibility to ensure against any faults with your chosen courier. You will need to cover the cost of postage for returns, however if your product is faulty Ireland’s will refund the cost of postage. In this unlikely event please enclose a copy of the postage receipt so we can allocate the refund. We recommend you use an insured signed for service as the goods remain under your responsibility until it arrives back at the Irelands returns address.
Returns Dept.
Ireland’s Farm Machinery Ltd, Main Road, Carrington, Boston, Lincolnshire, PE22 7HX.

8.3 If you have any questions about the goods or need help on deciding whether or not to keep them, please contact email onlineshop@ifmgroup.co.uk for more information.

8.4 If you have received the wrong goods, we will make sure that you receive the correct goods at no extra cost, and will bear all costs for the return of the products. Please contact onlineshop@ifmgroup.co.uk to arrange this. If you wish to return goods to Ireland’s Farm Machinery Ltd the return address is above.

8.5 If your item/s have been damaged in transit, pleases inform us within 3 days.
Ireland’s recommends that returns are sent via a method of recorded delivery as we cannot be held responsible for undelivered items. Please note that Irelands will not be liable for the cost of returning the item.

On receipt of the damaged goods Irelands will send out a replacement immediately.